Refund Policy
1. Introduction
This Refund Policy outlines the terms and conditions for refunds related to Pixel Brain's products and services. We strive to ensure complete customer satisfaction, but we understand that there may be instances where a refund is necessary.
2. Subscription Services
Trial Period
If you have subscribed to a service that includes a free trial period, you may cancel your subscription at any time during the trial period and will not be charged.
Paid Subscriptions
For paid subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with our service within this period, you may request a full refund.
After the 14-day period, refunds are generally not provided for subscription services. However, we may consider partial refunds in exceptional circumstances on a case-by-case basis.
3. One-Time Purchases
For one-time purchases of software or digital products:
- Refunds may be requested within 30 days of purchase
- The product must not have been extensively used or deployed
- You must provide a valid reason for the refund request
4. Custom Solutions and Enterprise Services
For custom solutions, enterprise services, or tailored implementations:
- Refund terms will be specified in the individual service agreement
- Deposits for custom work may be non-refundable as stated in the agreement
- Milestone payments may be subject to specific refund conditions
5. How to Request a Refund
To request a refund, please contact our customer support team with the following information:
- Your account email address
- Date of purchase
- Order or transaction ID
- Reason for requesting a refund
You can submit your refund request by:
- Email: refunds@pixelbrain.ai
- Contact form on our Support page
- Phone: +1 (555) 123-4567 (Monday to Friday, 9AM-6PM EST)
6. Refund Processing
Once your refund request is approved:
- Refunds will be processed within 5-10 business days
- The refund will be issued using the original payment method
- Processing times may vary depending on your payment provider or bank
7. Exceptions
Refunds will not be provided in the following circumstances:
- After the specified refund period has expired
- For services that have been fully delivered or substantially completed
- If the terms of service have been violated
- For issues outside of our control (e.g., compatibility issues with your systems)
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
refunds@pixelbrain.ai